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Introducing a typology of workplace emotion

Bolton, Sharon (2003) Introducing a typology of workplace emotion. Working Paper. The Department of Organisation, Work and Technology, Lancaster University.

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Recently, the debate centred on emotion in the workplace has stagnated around various interpretations of Hochschild's term 'emotional labour', with all of the negative connotations her analysis brings. This paper introduces a typology of workplace emotion that offers a multi-dimensional conceptualisation of emotion in organisations that is better able to capture not only the frustration, dissatisfaction and exhaustion so often associated with emotion work but also the humour, the compassion and the pleasure

Item Type: Monograph (Working Paper)
Uncontrolled Keywords: emotion ; work ; social actors ; Hochschild
Departments: Lancaster University Management School > Organisation, Work & Technology
ID Code: 48668
Deposited By: ep_importer_pure
Deposited On: 11 Jul 2011 22:05
Refereed?: No
Published?: Published
Last Modified: 10 May 2018 01:20
Identification Number:

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