Long, G (1997) Improving internal service quality: the usefulness of an external quality model. In: American Marketing Association Special Conference (Dublin) - 1997. unknown, N/A, pp. 155-171.
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|Item Type: ||Contribution in Book/Report/Proceedings|
|ID Code: ||46046|
|Deposited By: ||ep_importer_pure|
|Deposited On: ||11 Jul 2011 20:55|
|Last Modified: ||11 May 2016 00:01|
|Identification Number: |
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