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Improving internal service quality: the usefulness of an external quality model

Long, G (1997) Improving internal service quality: the usefulness of an external quality model. In: American Marketing Association Special Conference (Dublin) - 1997. unknown, N/A, pp. 155-171.

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Item Type: Contribution in Book/Report/Proceedings
Subjects: UNSPECIFIED
Departments: UNSPECIFIED
ID Code: 46046
Deposited By: ep_importer_pure
Deposited On: 11 Jul 2011 20:55
Refereed?: No
Published?: Published
Last Modified: 26 Jul 2012 22:23
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/46046

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