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Improving police control rooms using simulation

Gunal, M and Onggo, B S S and Pidd, M (2008) Improving police control rooms using simulation. Journal of the Operational Research Society, 59 (2). pp. 171-181.

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    Abstract

    Police command and control centres are the main point of contact for the public who require help. Like other areas of UK public services, police forces are set targets for their performance. Some of these targets relate to the speed at which they respond to calls for assistance from the public. In this paper we share our experience in improving the performance of command and control centres of a UK Police Force; a project which started as a classical simulation exercise and ended up with a significant reorganization in a UK Police Force.

    Item Type: Article
    Journal or Publication Title: Journal of the Operational Research Society
    Subjects: UNSPECIFIED
    Departments: Lancaster University Management School > Management Science
    ID Code: 45067
    Deposited By: ep_importer_pure
    Deposited On: 11 Jul 2011 19:26
    Refereed?: Yes
    Published?: Published
    Last Modified: 09 Apr 2014 22:28
    Identification Number:
    URI: http://eprints.lancs.ac.uk/id/eprint/45067

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