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Should it stay or should it go? : Examining the shared services or outsourcing decision

Hesketh, Anthony J. (2008) Should it stay or should it go? : Examining the shared services or outsourcing decision. Strategic Outsourcing: An International Journal, 1 (2). pp. 154-172. ISSN 1753-8297

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Purpose – The purpose of this paper is to examine the shared services or outsourcing decision. Design/methodology/approach – Data are drawn from interviews with over 70 executives in leading organizations in relation to their strategic objectives in advocating the adoption of their chosen service delivery model. Findings – The paper notes that decision making by the numbers alone (satellite strategy) may ensure reaching the strategic destination eventually, but perhaps too belatedly. One has to consider the different stages of the “in”, “out” or “shake it all about” debate relating to sourcing strategy and the costs thereof. Originality/value – The paper is of value in enabling organizations to recognize the distinction between strategic enablement and their competitive intangibles.

Item Type: Journal Article
Journal or Publication Title: Strategic Outsourcing: An International Journal
Uncontrolled Keywords: Corporate strategy ; Decision making ; Intangible assets ; Operations management ; Outsourcing
Departments: Lancaster University Management School > Management Learning & Leadership
ID Code: 45047
Deposited By: ep_importer_pure
Deposited On: 11 Jul 2011 19:25
Refereed?: Yes
Published?: Published
Last Modified: 22 May 2018 03:09
Identification Number:

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