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Dynamic routing of customers with general delay costs

Argon, N T and Ding, L and Glazebrook, K D and Ziya, S (2009) Dynamic routing of customers with general delay costs. Probability in the Engineering and Informational Sciences, 23. pp. 175-203.

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    Abstract

    We consider a network of parallel service stations each modelled as a single server queue. Each station serves its own dedicated customers as well as generic customers who are routed from a central controller. We suppose that the cost incurred by a customer is an increasing function of her time spent in system. In a significant advance on most previous work, we do not require waiting costs to be convex, still less linear. With the objective of minimizing the long-run average cost, we develop heuristic routing policies and demonstrate their superior performance in an extensive numerical study.

    Item Type: Article
    Journal or Publication Title: Probability in the Engineering and Informational Sciences
    Subjects: UNSPECIFIED
    Departments: Lancaster University Management School > Management Science
    ID Code: 44979
    Deposited By: ep_importer_pure
    Deposited On: 11 Jul 2011 19:24
    Refereed?: No
    Published?: Published
    Last Modified: 09 Apr 2014 22:27
    Identification Number:
    URI: http://eprints.lancs.ac.uk/id/eprint/44979

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