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Towards a holistic perspective of customer relationship management (CRM) implementation: a case study of the Housing and Development Board, Singapore

Teo, T S H and Devadoss, P and Pan, S L (2006) Towards a holistic perspective of customer relationship management (CRM) implementation: a case study of the Housing and Development Board, Singapore. Decision Support Systems, 42 (3). pp. 1613-1627. ISSN 0167-9236

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Item Type: Article
Journal or Publication Title: Decision Support Systems
Subjects: UNSPECIFIED
Departments: Lancaster University Management School > Management Science
ID Code: 44611
Deposited By: ep_importer_pure
Deposited On: 11 Jul 2011 19:18
Refereed?: Yes
Published?: Published
Last Modified: 26 Jul 2012 19:05
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/44611

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