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The (mis)representation of customer service

Bolton, Sharon and Houlihan, M (2005) The (mis)representation of customer service. Work, Employment and Society, 19 (4). pp. 685-703. ISSN 0950-0170

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Item Type: Journal Article
Journal or Publication Title: Work, Employment and Society
Departments: Lancaster University Management School > Organisation, Work & Technology
ID Code: 44522
Deposited By: ep_importer_pure
Deposited On: 11 Jul 2011 19:17
Refereed?: Yes
Published?: Published
Last Modified: 13 Jun 2018 03:11
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