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Services, products and the institutional structure of production

Araujo, L M and Spring, M (2006) Services, products and the institutional structure of production. Industrial Marketing Management, 35 (7). pp. 797-805. ISSN 0019-8501

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This paper revisits the product–service distinction from an institutional perspective. Much of the literature in marketing and management has focused on the intrinsic characteristics of services with a view to derive implications for the management of service-based firms. Our key argument is that the quest for foundational differences between products and services is misguided. What counts as a product or a service is dependent on the nature of producer–user interactions and the institutional structure of production rather than on any essentialist feature of products or services. Furthermore, we develop the argument that services play an increasingly important role in manufacturing firms and we explore the reasons that underpin this trend.

Item Type: Journal Article
Journal or Publication Title: Industrial Marketing Management
Uncontrolled Keywords: Product and service definitions; Tradability of services; Manufacturing move into services
Departments: Lancaster University Management School > Marketing
Lancaster University Management School > Management Science
ID Code: 44460
Deposited By: ep_importer_pure
Deposited On: 11 Jul 2011 19:16
Refereed?: Yes
Published?: Published
Last Modified: 05 Jun 2018 03:03
Identification Number:

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