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A new model for call centre queue management

Chassioti, E and Worthington, D J (2004) A new model for call centre queue management. Journal of the Operational Research Society, 55 (12). pp. 1352-1357.

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Item Type: Article
Journal or Publication Title: Journal of the Operational Research Society
Subjects:
Departments: Lancaster University Management School > Management Science
ID Code: 43913
Deposited By: ep_importer_pure
Deposited On: 11 Jul 2011 19:07
Refereed?: Yes
Published?: Published
Last Modified: 26 Jul 2012 18:54
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/43913

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