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Tribal warfare and gaps affecting internal service quality

Auty, S G and Long, G (1999) Tribal warfare and gaps affecting internal service quality. International Journal of Service Industry Management, 10 (1). pp. 7-22. ISSN 0956-4233

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Item Type: Article
Journal or Publication Title: International Journal of Service Industry Management
Subjects:
Departments: Lancaster University Management School > Marketing
ID Code: 43448
Deposited By: ep_importer_pure
Deposited On: 11 Jul 2011 18:59
Refereed?: Yes
Published?: Published
Last Modified: 26 Jul 2012 18:48
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/43448

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