Martin, D. and O'Neill, J. and Randall, D. and Rouncefield, M. (2007) How Can I Help You? Call Centres, Classification Work and Coordination. Computer Supported Cooperative Work (CSCW), 16 (3). pp. 231-264. ISSN 0925-9724
Full text not available from this repository.| Item Type: | Article |
|---|---|
| Journal or Publication Title: | Computer Supported Cooperative Work (CSCW) |
| Uncontrolled Keywords: | cs_eprint_id ; 1822 cs_uid ; 405 |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Departments: | Faculty of Arts & Social Sciences > Politics & International Relations (Merged into PPR 2010-08-01) Faculty of Science and Technology > School of Computing & Communications |
| ID Code: | 41671 |
| Deposited By: | ep_importer_comp |
| Deposited On: | 13 Aug 2008 09:25 |
| Refereed?: | Yes |
| Published?: | Published |
| Last Modified: | 26 Jul 2012 18:07 |
| Identification Number: | |
| URI: | http://eprints.lancs.ac.uk/id/eprint/41671 |
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