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Communicating misunderstandings: multi-agency work as social practice.

White, Susan and Featherstone, Brid (2005) Communicating misunderstandings: multi-agency work as social practice. Child and Family Social Work, 10 (3). pp. 207-216. ISSN 1356-7500

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Abstract

This paper reflects on the findings of an ethnographic study of interprofessional communication and social relations in an integrated child health service, during and after the relocation of different parts of the service to a single site. In the context of the governmental emphasis on restructuring services in order to facilitate better communication between different disciplines, its findings are of considerable pertinence. The study found that co-location did not straightforwardly lead to better communication. This paper urges that greater attention be paid to the kinds of professional narratives that maintain ritualized ways of working and reinforce professional boundaries. It urges the creation of conditions where everyday practices are open to scrutiny and challenge, and aligns itself with those who call for the development of a ‘communication mindset’ among professionals.

Item Type: Article
Journal or Publication Title: Child and Family Social Work
Additional Information: 70% contribution (data and methods sections) RAE_import_type : Journal article RAE_uoa_type : Social Work and Social Policy & Administration
Uncontrolled Keywords: co-location • communication • ethnography • identity • interprofessional • narrative
Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
Departments: Faculty of Arts & Social Sciences > Applied Social Science
ID Code: 3385
Deposited By: ep_importer
Deposited On: 17 Mar 2008 16:52
Refereed?: Yes
Published?: Published
Last Modified: 30 May 2014 10:03
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/3385

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