Lancaster EPrints

Work-arounds and boundary crossing in a high tech optronics company : The role of co-operative work-flow technologies.

Hayes, Niall (2000) Work-arounds and boundary crossing in a high tech optronics company : The role of co-operative work-flow technologies. Computer Supported Cooperative Work (CSCW), 9 (3-4). pp. 435-455. ISSN 0925-9724

Full text not available from this repository.

Abstract

This study examines how some employees coped with the exceptions that they encountered with their on-going use of a co-operative work-flow technology in an optronics company. By drawing on the case material, this paper will indicate that approaches which view work as being capable of being planned and managed through the formal authority of the hierarchy are insufficient, and instead this paper will suggest that exception handling, work-arounds and improvisation are more characteristic of human activity. The theoretical framework for the interpretive study was based on structuration theory. Structuration theory provides a theoretical lens that conceptualises action and structure as a duality, and emphasises how activity is both enabled and constrained. The principles underlying ethnography have informed the research approach.

Item Type: Article
Journal or Publication Title: Computer Supported Cooperative Work (CSCW)
Uncontrolled Keywords: collaborative workflow technology - CSCW - ethnography - exception handling - improvisation - interpretive study - work-arounds
Subjects: H Social Sciences > HB Economic Theory
Departments:
ID Code: 26155
Deposited By: Dr Niall Hayes
Deposited On: 23 Mar 2009 15:13
Refereed?: Yes
Published?: Published
Last Modified: 26 Jul 2012 16:29
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/26155

Actions (login required)

View Item