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Participation in groupware-mediated communities of practice: a socio-political analysis of knowledge working.

Hayes, Niall and Walsham, Geoff (2001) Participation in groupware-mediated communities of practice: a socio-political analysis of knowledge working. Information and Organization, 11 (4). pp. 263-288. ISSN 1471-7727

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Abstract

This paper adopts a communities of practice approach to examine how the introduction of a groupware application in a UK pharmaceuticals company enabled and constrained knowledge working. We will refine the analysis by distinguishing between participation that is undertaken in what is referred to as political enclaves, and participation that takes place in safe enclaves. We will discuss how the deliberate intervention of some employees moderated some of politicising, and facilitated increased participation. The paper concludes by suggesting ways in which existing theoretical conceptualisations of information systems and knowledge work may be expanded to consider socio-political issues in more depth.

Item Type: Article
Journal or Publication Title: Information and Organization
Uncontrolled Keywords: Groupware ; Knowledge management ; Communities of practice ; Participation ; Politics ; Norms ; Case study ; Safe and political enclaves
Subjects: H Social Sciences > HB Economic Theory
Departments: Lancaster University Management School > Organisation, Work & Technology
ID Code: 26152
Deposited By: Dr Niall Hayes
Deposited On: 23 Mar 2009 16:12
Refereed?: Yes
Published?: Published
Last Modified: 26 Jul 2012 16:29
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/26152

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