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Institutionalising Change in a High-Technology Optronics Company : The role of information and communication technologies.

Hayes, Niall (2008) Institutionalising Change in a High-Technology Optronics Company : The role of information and communication technologies. Human Relations, 61 (2). pp. 243-269. ISSN 1741-282X

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Abstract

This study examines how the introduction of a collaborative technology was utilised by some institutional groups to assert their dominance over other groups during boundary crossing encounters. To do this we detail an in-depth case study of the introduction of a collaborative workflow technology in a high technology optronics company. The workflow technology sought to establish accountabilities and responsibilities, and engender quicker lines of communication between functions. Conceptually we draw on social constructivist literature on institutional theory and argue that in addition to looking to the broad socio economic context, institutional change needs to be understood by attending to the fine-grained practices that are undertaken by staff in organisations. Specifically we will add to the limited accounts that have considered the ways in which ICTs are inextricable interlinked with institutionalisation processes.

Item Type: Article
Journal or Publication Title: Human Relations
Uncontrolled Keywords: boundary crossing • information systems • institutional theory • knowledge • power • workflow technology
Subjects: H Social Sciences > HB Economic Theory
Departments: Lancaster University Management School > Organisation, Work & Technology
ID Code: 26149
Deposited By: Dr Niall Hayes
Deposited On: 24 Mar 2009 09:01
Refereed?: Yes
Published?: Published
Last Modified: 19 Dec 2013 15:39
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/26149

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