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Managing emerging technology and organizational transformation : an acculturative analysis.

Pan, Shan and Pan, Gary and Devadoss, Paul (2008) Managing emerging technology and organizational transformation : an acculturative analysis. Information and Management, 45 (3). pp. 153-163. ISSN 0378-7206

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Abstract

From 1992 to 2005 Singapore National Library Board (NLB) successfully incorporated IT into its working procedures and customer service. The organization has adopted RFID and other technology applications; transformed its operating routines and provided access to millions of publications for its library users. A key issue in this transformation was how the organization managed its cultural change and took advantage of emerging technology. The success can be considered remarkable since, in the past, public libraries in Singapore have carried the stigma of traditional public sector organizations in tending to resist new technology. We examined the cultural changes resulting from introduction of IT in order to show how the Singapore National Library Board managed its employees’ adaptation to the new technology. A number of key factors emerged; these show how an organization can manage this type of cultural adaptation.

Item Type: Article
Journal or Publication Title: Information and Management
Uncontrolled Keywords: Managing emerging technology ; Organizational transformation ; Public sector organizations ; Acculturation ; Case study
Subjects: H Social Sciences > HB Economic Theory
Departments: Lancaster University Management School > Management Science
ID Code: 26042
Deposited By: Dr Paul R Devadoss
Deposited On: 24 Mar 2009 09:31
Refereed?: Yes
Published?: Published
Last Modified: 26 Jul 2012 16:28
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/26042

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