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Narrowing down accountability through performance monitoring technology : e-government in Greece.

Petrakaki, Dimitra and Hayes, Niall and Introna, Lucas (2009) Narrowing down accountability through performance monitoring technology : e-government in Greece. Qualitative Research in Accounting and Management, 6 (3). pp. 160-179. ISSN 1176-6093

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Abstract

Purpose – The purpose of this paper is to explore the relationship between performance monitoring technology and accountability in electronic government initiatives. Specifically, it aims to investigate how performance monitoring technologies are deployed in electronic government and the consequences that may arise from their implementation on public service accountability. Design/methodology/approach – The paper draws upon an in-depth empirical study of several Greek Citizens Service Centres (CSCs). CSCs are a central component of Greece's e-government strategy. Qualitative methods are deployed during fieldwork and data are analysed in line with the social constructionist paradigm. Findings – Contrary to the mainstream e-government literature, the paper argues that the introduction of performance monitoring technology does not always ensure accountability in the public sector. Overall, it suggests that performance technology may not necessarily lead to a form of accountability that always has the interests of the public at its heart. Instead it argues that it may lead to a narrowing down of accountability and the emergence of an instrumental rationality. Originality/value – The paper argues that the critical literature on management accounting provides important insights in understanding the consequences of performance monitoring in e-government projects and conceptualising the relationship between performance and accountability.

Item Type: Article
Journal or Publication Title: Qualitative Research in Accounting and Management
Uncontrolled Keywords: Government ; Greece ; Online operations ; Performance monitoring ; Public administration
Subjects: H Social Sciences > HB Economic Theory
Departments: Lancaster University Management School > Organisation, Work & Technology
ID Code: 26040
Deposited By: Dr Niall Hayes
Deposited On: 24 Mar 2009 09:13
Refereed?: Yes
Published?: Published
Last Modified: 09 Apr 2014 20:28
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/26040

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