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Wisdom, decision support and paradigms of decision making.

Mackenzie, Adrian and Pidd, Michael and Rooksby, John and Sommerville, Ian and Warren, Ian and Westcombe, Mark (2006) Wisdom, decision support and paradigms of decision making. European Journal of Operational Research, 170 (1). pp. 156-171. ISSN 0377-2217

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Abstract

Many decision support tools have been developed over the last 20 years and, in general, they support what Simon termed substantive rationality. However, such tools are rarely suited to helping people tackle wicked problems, for which a form of procedural rationality is better suited. Procedurally rational approaches have appeared in both management science and computer science, examples being the soft OR approach of cognitive mapping and the design rationale based on IBIS. These approaches are reviewed and the development of Wisdom, a procedurally rational decision support process and accompanying tool, is discussed and evaluated.

Item Type: Article
Journal or Publication Title: European Journal of Operational Research
Additional Information: This paper reports on the development of a process and software tool to support the elicitation and negotiation of requirements for complex systems with multiple stakeholders and dynamic uncertainties. The process and tool have been used by a defence organisation for developing requirements for new underwater battlespace technologies and by a UK Government department for the early stages of an in-house information system development. This paper reports on work from the EPSRC funded Wisdom project and has an industrial co-author. RAE_import_type : Journal article RAE_uoa_type : Computer Science and Informatics
Uncontrolled Keywords: Decision support ; Cognitive mapping ; Wicked problems
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments: Faculty of Science and Technology > School of Computing & Communications
Faculty of Arts & Social Sciences > Lancaster Institute for the Contemporary Arts
Faculty of Arts & Social Sciences > Sociology
ID Code: 2567
Deposited By: ep_importer
Deposited On: 28 Mar 2008 15:21
Refereed?: Yes
Published?: Published
Last Modified: 26 Jul 2012 16:26
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/2567

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