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Artefacts as designed, Artefacts as used: resources for uncovering activity dynamics

Ramduny-Ellis, D. and Dix, Alan and Rayson, P. and Onditi, V. and Sommerville, I. and Ransom, J. (2005) Artefacts as designed, Artefacts as used: resources for uncovering activity dynamics. Cognition, Technology & Work, 7 (2). pp. 76-87. ISSN 1435-5558

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Abstract

This paper addresses the use of artefacts as a powerful resource for analysis, focusing on the artefact as designed as a means of eliciting the designers explicit and implicit knowledge and artefacts as used as a means of uncovering the trail left by currently inactive processes. Artefact analysis is particularly suitable in situations where direct observation is ineffective, especially in activities that occur infrequently. We demonstrate the usefulness of our technique through the analysis of artefacts within both the office and the meeting environment. This is part of a wider study aimed at understanding the nature of decisions in meetings with the view of producing a tool to aid decision management and hence reduce rework. We conclude by drawing out some general lessons from our analysis, which reaffirms the intricate role that artefacts play in maintaining activity dynamics.

Item Type: Article
Journal or Publication Title: Cognition, Technology & Work
Uncontrolled Keywords: cs_eprint_id ; 1010 cs_uid ; 1
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments: Faculty of Science and Technology > School of Computing & Communications
ID Code: 12540
Deposited By: ep_importer_comp
Deposited On: 21 Jun 2008 22:33
Refereed?: Yes
Published?: Published
Last Modified: 17 Sep 2013 08:16
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/12540

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