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Hospital managers closely observed:some features of new technology and everday managerial work

Clarke, K. and Hartswood, M. and Procter, R. and Rouncefield, M. (2001) Hospital managers closely observed:some features of new technology and everday managerial work. New Technology in the Human Services, 14 (1&2). pp. 48-57. ISSN 0959-0684

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Abstract

The UK National Health Service is experiencing enormous growth in the deployment of information and communications technologies (ICTs). Extensive use of technology serves to ‘reconfigure the organisation’ through its application in data analysis, communication and decision support. This paper reports some preliminary findings from an ethnographic study of hospital information systems in everyday use, documenting precisely how people, systems and enterprises interact and collaborate. Our paper reports on some of the complexities involved in the use of ICTs in everyday managerial work and documents the articulation in practice of the cultural, organisational and technical arrangements through the investigation of the ‘hands on’ work of Hospital Trust management.

Item Type: Article
Journal or Publication Title: New Technology in the Human Services
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments: Faculty of Science and Technology > School of Computing & Communications
ID Code: 11953
Deposited By: ep_importer_comp
Deposited On: 07 Jul 2011 17:09
Refereed?: No
Published?: Published
Last Modified: 25 Feb 2014 13:16
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/11953

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