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Interaction in the large

Dix, Alan and Ramduny-Ellis, Devina and Wilkinson, Julie (1998) Interaction in the large. Interacting with Computers, 11 (1). pp. 9-32.

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Abstract

Most work in HCI focuses on interaction in the small: where tasks take a few minutes or hours and individual actions receive feedback within seconds. In contrast, many collaborative activities occur over weeks or months and the turnaround of individual messages may take hours, days or even weeks. This slow pace of interaction brings its own problems, especially when expected responses do not occur. This paper analyses these problems, focusing on the triggers which initiate activities and the way processes recover when triggers are missed or misinterpreted. Furthermore, we are able to consider processes which cross organisational boundaries. We draw on theoretical analysis, an exploratory case study of conference organisation and recent application of the techniques to a student placement office. During the studies, a pattern of recurrent activities was discovered, the 4Rs (request, receipt, response and release), which we believe to be generic to this class of collaborative process.

Item Type: Article
Journal or Publication Title: Interacting with Computers
Uncontrolled Keywords: Pace ; Interruptions ; Reminders ; Events ; Long-term interaction ; CSCW ; Cooperative work ; Workflow ; To-be-done-to lists ; Paper documents
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments: Faculty of Science and Technology > School of Computing & Communications
ID Code: 11587
Deposited By: ep_importer_comp
Deposited On: 07 Jul 2011 16:45
Refereed?: No
Published?: Published
Last Modified: 30 Oct 2013 11:12
Identification Number:
URI: http://eprints.lancs.ac.uk/id/eprint/11587

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